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Brett KingA renowned futurist, an Amazon bestselling author, an award winning speaker, Voted as American Banker's Innovator of the Year in 2012, Brett King is widely considered the foremost global expert on retail banking innovation and customer experience. King is the CEO and founder of the break out retail bank Moven.
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Meet Brett King
Author, Speaker, Disruptor, Innovator
Brett King is an Amazon best-selling author, a well-known industry commentator, a speaker, the host of the BREAKING BANK$ radio show on Voice America (an Internet talk-radio network with over nine million monthly listeners), and the founder of the revolutionary mobile-based banking service Moven. King was voted as American Banker’s Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 "coolest brands in banking."
Best selling author of the groundbreaking book BANK 2.0, Brett King is the founder of the first direct mobile bank in the US and UK (Movenbank) and a strategic advisor to the world’s leading financial services organizations. He is an International Judge for the GSMA Global Mobile Awards, the Asian Banker Retail Excellence Awards and for the MiddleEast Business Achievement Awards.
A speaker at global events for financial services and innovation, King is a sought after expert on innovation, technology disruption, customer experience and channel distribution strategy. He publishes regularly in his role as industry advisor on The Huffington Post, Internet Evolution, FinExtra and his personal blog Banking4Tomorrow.com. He has recently been featured on Bloomberg TV, BBC, CNBC, Wall Street Journal, Financial Times, The Economist, etc.
King also a runs a niche strategic advisory firm, User Strategy and is a Board Advisor at Geezeo, a leading software services provider for banks and credit unions. He also advises IAFM, the International Academy of Financial Management™ (previously known as the American Academy of Financial Management). As one of the founders of IAFM, one of the world’s fastest growing professional associations with more than 200,000 members, associates and affiliates in 145 countries,King was instrumental in the development of the worldwide certification training provided by IAFM.
Previously, he led the Asia division for Modem Media/Digitas (part of the Publicis group) managing revenues in excess of $10m per year and a 100 to 150 staffpersons. King was also the Director of e-Business for Deloitte Consulting with service line responsibilities in the technology integration arena across the Asia region, particularly within the financial services practice. He is working with global banks like HSBC, BMO, TD, RBS and others as a strategic advisor, and also provides thought leadership to leading service organizations like Sapient, WiPro, Oracle, Microsoft and others.
Brett King is a four times bestselling author, a renowned futurist and keynote speaker, the host of the "BREAKING BANK$" Radio Show on WVNJ 1160 and globally via VoiceAmerica (an Internet Talk Radio Network with over 9 million monthly listeners) and the founder of the fintech start-up known as "Moven". Moven raised $8m this July in a Series A investment round to power it's growth offshore, with it's concept of a downloadable bank account that incorporates mobile payments and banking capability, along with a gamification based money management system.
King was voted as American Banker's Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 "coolest brands in banking". His latest book Breaking Banks debuted in the top 3 on Amazon's Bestseller's list in the US, France, Canada ,Germany and Australia, and features interviews with 30 of the top innovators and disruptors in the financial services industry today. BANK 3.0 his previous book was released in 8 languages and ranked as a finance bestseller in 19 countries.
King has been featured on FoxNews, ABC, CNBC, Bloomberg, BBC, Financial Times, The Economist, ABA Journal, Bank Technology News, The Asian Banker Journal, The Banker, Wired magazine and many more. He contributes regularly as a blogger on Huffington Post. He has spoken to more than a quarter of a million finance professionals in over 40 countries in the last 3 years alone.
Brett King is an Amazon best-selling author, a well-known industry commentator, a speaker, the host of the BREAKING BANK$ radio show on Voice America (an Internet talk-radio network with over nine million monthly listeners), and the founder of the revolutionary mobile-based banking service Moven. King was voted as American Banker’s Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 "coolest brands in banking."
Best selling author of the groundbreaking book BANK 2.0, Brett King is the founder of the first direct mobile bank in the US and UK (Movenbank) and a strategic advisor to the world’s leading financial services organizations. He is an International Judge for the GSMA Global Mobile Awards, the Asian Banker Retail Excellence Awards and for the MiddleEast Business Achievement Awards.
A speaker at global events for financial services and innovation, King is a sought after expert on innovation, technology disruption, customer experience and channel distribution strategy. He publishes regularly in his role as industry advisor on The Huffington Post, Internet Evolution, FinExtra and his personal blog Banking4Tomorrow.com. He has recently been featured on Bloomberg TV, BBC, CNBC, Wall Street Journal, Financial Times, The Economist, etc.
King also a runs a niche strategic advisory firm, User Strategy and is a Board Advisor at Geezeo, a leading software services provider for banks and credit unions. He also advises IAFM, the International Academy of Financial Management™ (previously known as the American Academy of Financial Management). As one of the founders of IAFM, one of the world’s fastest growing professional associations with more than 200,000 members, associates and affiliates in 145 countries,King was instrumental in the development of the worldwide certification training provided by IAFM.
Previously, he led the Asia division for Modem Media/Digitas (part of the Publicis group) managing revenues in excess of $10m per year and a 100 to 150 staffpersons. King was also the Director of e-Business for Deloitte Consulting with service line responsibilities in the technology integration arena across the Asia region, particularly within the financial services practice. He is working with global banks like HSBC, BMO, TD, RBS and others as a strategic advisor, and also provides thought leadership to leading service organizations like Sapient, WiPro, Oracle, Microsoft and others.
Brett King is a four times bestselling author, a renowned futurist and keynote speaker, the host of the "BREAKING BANK$" Radio Show on WVNJ 1160 and globally via VoiceAmerica (an Internet Talk Radio Network with over 9 million monthly listeners) and the founder of the fintech start-up known as "Moven". Moven raised $8m this July in a Series A investment round to power it's growth offshore, with it's concept of a downloadable bank account that incorporates mobile payments and banking capability, along with a gamification based money management system.
King was voted as American Banker's Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 "coolest brands in banking". His latest book Breaking Banks debuted in the top 3 on Amazon's Bestseller's list in the US, France, Canada ,Germany and Australia, and features interviews with 30 of the top innovators and disruptors in the financial services industry today. BANK 3.0 his previous book was released in 8 languages and ranked as a finance bestseller in 19 countries.
King has been featured on FoxNews, ABC, CNBC, Bloomberg, BBC, Financial Times, The Economist, ABA Journal, Bank Technology News, The Asian Banker Journal, The Banker, Wired magazine and many more. He contributes regularly as a blogger on Huffington Post. He has spoken to more than a quarter of a million finance professionals in over 40 countries in the last 3 years alone.
Speaking Topics
Based on his best selling book BANK 2.0, Brett King's presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever.
THE BIG SHIFT: HOW CUSTOMER BEHAVIOR & TECHNOLOGY WILL CHANGE THE FUTURE OF RETAIL FINANCIAL SERVICE.
Ten years ago, no one could have predicted that 90 percent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett King explains:
• Why customer behavior is so rapidly changing, including the four phases of disruptive change.
• How branches must evolve
• Why checks are rapidly disappearing and cash is next
• Why your mobile phone will replace your wallet in the next 2-3 years
• How financial institutions must reinvent themselves or become irrelevant
The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service
Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett King explains:
THE FUTURE OF RETAIL FINANCIAL SERVICES
Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalization of the Cloud and the explosion of Social Media. He explores:
ADVOCACY, BEHAVIOR, CONTEXT: THE NEW RULES OF ENGAGEMENT
In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.
This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.
AUGMENTED: Life in the Smart Lane
The internet and smartphone are just the latest in a 250-year long cycle of disruption that has continuously changed the way we live, the way we work and the way we interact. The coming Augmented Age, however, promises a level of disruption, behavioral shifts and changes that are unparalleled. While consumers today are camping outside of an Apple store waiting to be one of the first to score an Apple Watch, the next generation of wearables will be able to predict if we’re likely to have a heart attack and recommend a course of action. We watch news of Google’s self-driving cars, but don’t likely realize this means progressive cities will have to ban human drives in the next decade because us humans are too risky.
Following on from the Industrial or Machine Age, the Space Age and the Digital Age, the Augmented Age is based on four disruptive themes – Artificial Intelligence, Experience Design, Health Tech and Smart Infrastructure. Historically the previous ‘ages’ bought significant disruption and changes, but on a net basis the jobs were created, wealth was enhanced, and the health and security of society improved. What will the Augmented Age bring? Will robots take our jobs, and AI’s subsume us as inferior intelligences, or will this usher in a new age of abundance? Augmented age is a book on future history, but more than that, it is a story about how you will live your life in a world that will change more in the next 20 years than it has in the last 250 years.
THE BIG SHIFT: HOW CUSTOMER BEHAVIOR & TECHNOLOGY WILL CHANGE THE FUTURE OF RETAIL FINANCIAL SERVICE.
Ten years ago, no one could have predicted that 90 percent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett King explains:
• Why customer behavior is so rapidly changing, including the four phases of disruptive change.
• How branches must evolve
• Why checks are rapidly disappearing and cash is next
• Why your mobile phone will replace your wallet in the next 2-3 years
• How financial institutions must reinvent themselves or become irrelevant
The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service
Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett King explains:
- Why customer behavior is so rapidly changing, including the four phases of disruptive change
- How branches must evolve
- Why checks are rapidly disappearing and cash is next
- Why your mobile phone will replace your wallet in the next 2-3 years
- How financial institutions must reinvent themselves or become irrelevant
THE FUTURE OF RETAIL FINANCIAL SERVICES
Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalization of the Cloud and the explosion of Social Media. He explores:
- How Social Media has exposed pricing, over-regulation, outdated processes and poor policy; how mobile technology is completely changing the context of banking
- How customer advocacy is killing traditional brand marketing
- The growth of the ‘de-banked’ consumer who doesn’t need a bank at all
- Why Banking is no longer a place you go, but something you do
ADVOCACY, BEHAVIOR, CONTEXT: THE NEW RULES OF ENGAGEMENT
In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.
This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.
AUGMENTED: Life in the Smart Lane
The internet and smartphone are just the latest in a 250-year long cycle of disruption that has continuously changed the way we live, the way we work and the way we interact. The coming Augmented Age, however, promises a level of disruption, behavioral shifts and changes that are unparalleled. While consumers today are camping outside of an Apple store waiting to be one of the first to score an Apple Watch, the next generation of wearables will be able to predict if we’re likely to have a heart attack and recommend a course of action. We watch news of Google’s self-driving cars, but don’t likely realize this means progressive cities will have to ban human drives in the next decade because us humans are too risky.
Following on from the Industrial or Machine Age, the Space Age and the Digital Age, the Augmented Age is based on four disruptive themes – Artificial Intelligence, Experience Design, Health Tech and Smart Infrastructure. Historically the previous ‘ages’ bought significant disruption and changes, but on a net basis the jobs were created, wealth was enhanced, and the health and security of society improved. What will the Augmented Age bring? Will robots take our jobs, and AI’s subsume us as inferior intelligences, or will this usher in a new age of abundance? Augmented age is a book on future history, but more than that, it is a story about how you will live your life in a world that will change more in the next 20 years than it has in the last 250 years.
Testimonials/ Clients
"Brett understands the threats facing banks today and offers a clear message on what is needed to be competitive and relevant in the future. Great speaker who is truly 'bringing Awesomeness to Banking!'"
Jared Riley, Software Engineering Manager of CSI
"The examples King brought into the room were captivating. His perspective on the importance of customer behavior, in particular choice and the control customers want around how they interact, is critical. Financial institutions can not dictate how customers should connect with us. Organizations must instead listen and adapt to customer behavior."
NAB Australia
"Brett delivered extraordinary insights to Google’s clients and partners in his BIG SHIFT presentation. At Google we are used to some big ideas and even bigger names, but Brett delivered a unique view that was truly surprising."
Head of Finance of Google, Australia & New Zealand
"Just wanted to say a big Thank You for your very inspiring sessions in Abu Dhabi. The whole bank is now talking about the imperative to change and face the future."
National Bank Of Abu Dhabi
"Brett King presents a formidable challenge for banks to change their way of thinking underpinned by hard facts and powerful arguments. The call for action is indisputable."
Cicero/Bank of Norway
"We truly appreciate your insights about the bank and customers of today and the future…their changing behavior and lifestyles, their attitudes towards new technologies, and their role in changing the future of financial services. It was indeed an honor and a rare privilege to have you as our guest speaker gracing our 20th Anniversary event."
BANCNET
"Brett delivered a Master class for our board, executive and senior management. He accomplished more in opening our eyes to the opportunities in multi-channel, social media, mobile engagement and customer experience than I would have ever thought possible in such a short space of time. We are still riding on the buzz from his BANK 2.0 session weeks later. He delivered an extraordinarily insightful session for our team…Truly enthralling!"
Bendigo and Adelaide Bank
Jared Riley, Software Engineering Manager of CSI
"The examples King brought into the room were captivating. His perspective on the importance of customer behavior, in particular choice and the control customers want around how they interact, is critical. Financial institutions can not dictate how customers should connect with us. Organizations must instead listen and adapt to customer behavior."
NAB Australia
"Brett delivered extraordinary insights to Google’s clients and partners in his BIG SHIFT presentation. At Google we are used to some big ideas and even bigger names, but Brett delivered a unique view that was truly surprising."
Head of Finance of Google, Australia & New Zealand
"Just wanted to say a big Thank You for your very inspiring sessions in Abu Dhabi. The whole bank is now talking about the imperative to change and face the future."
National Bank Of Abu Dhabi
"Brett King presents a formidable challenge for banks to change their way of thinking underpinned by hard facts and powerful arguments. The call for action is indisputable."
Cicero/Bank of Norway
"We truly appreciate your insights about the bank and customers of today and the future…their changing behavior and lifestyles, their attitudes towards new technologies, and their role in changing the future of financial services. It was indeed an honor and a rare privilege to have you as our guest speaker gracing our 20th Anniversary event."
BANCNET
"Brett delivered a Master class for our board, executive and senior management. He accomplished more in opening our eyes to the opportunities in multi-channel, social media, mobile engagement and customer experience than I would have ever thought possible in such a short space of time. We are still riding on the buzz from his BANK 2.0 session weeks later. He delivered an extraordinarily insightful session for our team…Truly enthralling!"
Bendigo and Adelaide Bank
Brett King Videos
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