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PROFILE
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TOPICS
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VIDEOS
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Meet Speaker - Dr. Pawan Agrawal
Dr. Pawan Agrawal - Founder & President of Kamalabai Educational and Charitable Trust, Mumbai Is a renowned Author, Educationist, Business Consultant , Successful Entrepreneur, and International Motivational Speaker.
Millions of people have benefited from Dr. Pawan Agrawal's dynamic workshops /sessions in India and internationally all over the world.
Delivered sessions in various countries as Motivational Speaker i.e. London, Pheladelphia, Norway, America, New Jersey, Kenya & Nigeria, Kuwait, Turkey, Malaysia, Thailand, Hongkong, Dubai, Muscat, etc.
Dr. Pawan Agrawal Conquer hearts by his inspiring words throughout the globe. He has delivered various sessions invariably in various countries in every continent.
Dr. Pawan Agrawal has delivered numerous sessions worldwide for fortune 500 companies & top Educational Institutes like TEDx, Cadbury, SAP ,Volvo, Honda, HCL, HSBC, Maruti Suzuki, Vodafone, Dell, IBM, Microsoft , Colgate-Palmolive, Johnson Control, Bosch ,Philips, Sandvik, Mahindra, HDFC, MetLife, Kantar, Endurance, Schneider Electric, ET Now, Hindustan Unilever, TNT, DAMCO , Abbott India, Merck , XL group, Lilly ,Cognizant ,BT, Godrej, MINDA, CROMA, VITEOS, Konica Minolta, Goodyear Future Generali Insurance, MaxLife, Croma, TITAN, IIMs, IITs,BITS,Manipal, Boston ,Cambridge University, CII, YI, EO, Economic Times, WPC, NHRD, FICCI, CA Convention, CTO,HR Conclave, Selling Summit, CEO Talks and many more…
Millions of people have benefited from Dr. Pawan Agrawal's dynamic workshops /sessions in India and internationally all over the world.
Delivered sessions in various countries as Motivational Speaker i.e. London, Pheladelphia, Norway, America, New Jersey, Kenya & Nigeria, Kuwait, Turkey, Malaysia, Thailand, Hongkong, Dubai, Muscat, etc.
Dr. Pawan Agrawal Conquer hearts by his inspiring words throughout the globe. He has delivered various sessions invariably in various countries in every continent.
Dr. Pawan Agrawal has delivered numerous sessions worldwide for fortune 500 companies & top Educational Institutes like TEDx, Cadbury, SAP ,Volvo, Honda, HCL, HSBC, Maruti Suzuki, Vodafone, Dell, IBM, Microsoft , Colgate-Palmolive, Johnson Control, Bosch ,Philips, Sandvik, Mahindra, HDFC, MetLife, Kantar, Endurance, Schneider Electric, ET Now, Hindustan Unilever, TNT, DAMCO , Abbott India, Merck , XL group, Lilly ,Cognizant ,BT, Godrej, MINDA, CROMA, VITEOS, Konica Minolta, Goodyear Future Generali Insurance, MaxLife, Croma, TITAN, IIMs, IITs,BITS,Manipal, Boston ,Cambridge University, CII, YI, EO, Economic Times, WPC, NHRD, FICCI, CA Convention, CTO,HR Conclave, Selling Summit, CEO Talks and many more…
Time Management
Time is incomparable resource which, if utilized proficiently, can lead to unmatched accomplishment. Time management is a skill which is useful in every walk of life. Secrets of Success of Mumbai dabbawala is hidden in their flawless Time Management.
Dr. Pawan Agrawal explains how these incompetently educated dabbawalas apply Just In Time theory in their daily operations with competence at par with doyens. He also explains how tricky situations of time scheduling are handled by them. He also narrates various examples of well-organized time management systems. He guides to resolve complex time managing problems faced by students, businessmen, corporate executives and professionals. His time management technique is one of its own kind.
Customer Service Excellence
According to Dr. PawanAgrawal, Customer Satisfaction must be prime motto of every business. Every business activity should be customer-centric. Complete customer satisfaction must be a moral responsibility of every person in organization. Dr. PawanAgrawal motivates audiences to achieve this accomplishment by citing various examples. He underlines importance of customer satisfaction with such an impressive presentation that creates long lasting effect on audience. He also recounts how dabbawala have earned his name and fame by adhering his organization’s principle “Customer is God.”
Broader Organizational Learnings
- "Before Time is On Time" mindset.
- Fixed route, time, and responsibility with no delays.
- Every Dabbawalla carries an internal clock synced with train and delivery schedules.
- Time lost = trust lost. Hence, zero tolerance for delays.
Time is incomparable resource which, if utilized proficiently, can lead to unmatched accomplishment. Time management is a skill which is useful in every walk of life. Secrets of Success of Mumbai dabbawala is hidden in their flawless Time Management.
Dr. Pawan Agrawal explains how these incompetently educated dabbawalas apply Just In Time theory in their daily operations with competence at par with doyens. He also explains how tricky situations of time scheduling are handled by them. He also narrates various examples of well-organized time management systems. He guides to resolve complex time managing problems faced by students, businessmen, corporate executives and professionals. His time management technique is one of its own kind.
Customer Service Excellence
- Each lunchbox is handled like a human connection, not just cargo.
- Personalized service and 100% delivery reliability — no phone calls needed.
- Resolving service issues peer-to-peer with empathy and responsibility.
- Long-term relationships built on trust, not contracts.
According to Dr. PawanAgrawal, Customer Satisfaction must be prime motto of every business. Every business activity should be customer-centric. Complete customer satisfaction must be a moral responsibility of every person in organization. Dr. PawanAgrawal motivates audiences to achieve this accomplishment by citing various examples. He underlines importance of customer satisfaction with such an impressive presentation that creates long lasting effect on audience. He also recounts how dabbawala have earned his name and fame by adhering his organization’s principle “Customer is God.”
Broader Organizational Learnings
- Simplicity: Simple solutions often outperform complex systems.
- Accountability: Every member is an owner — no supervision required.
- Trust: The foundation of a high-functioning, self-managed system.
- Discipline: Consistency over 125+ years, with no strike days.
- Purpose-Driven Work: Serving customers is treated as a noble act.
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