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Ron Kaufman Speaker Profile

Ron Kaufman is a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service. For over two decades Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, thought-leaders and customer service speakers in achieving superior service.

Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues with truly uplifting service.

Ron works with a successful clientele of government agencies and multinational corporations including Singapore Airlines, Xerox, Nokia Siemens Networks, Marina Bay Sands and Wipro. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service.

Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline.

Ron is a regular columnist at Bloomberg BusinessWeek. He is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Ron has been featured in The Wall Street Journal, The New York Times, and USA Today.

Ron’s proprietary architecture for building an uplifting service culture is now available in one comprehensive volume, Uplifting Service. Finally, leaders at all levels have a blueprint for making uplifting service a part of everything they are and everything they do.


SERVICE KEYNOTE

Uplifting Service: Exceeding Customer Expectations One Action At A Time
Providing superior service is essential to continued success in a competitive world but too many executives still regard service as "the fuzzy stuff" – they don't know how to measure, manage or make it happen on a company wide scale. Watch and learn specific action steps you can take to fly over customers' rising expectations and immediately improve the quality of service delivered at all levels of the company.

Partnership Keynote
Building Your Business With Service Partnerships: Making The Most Of The Relationships That Matter. 
At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments and others can use to immediately get more cooperation from - and alignment with - the business relationships that matter the most.

Leadership Keynote
Leading The Service-Focused Culture: Creating Superior Service From The C-Suite. 
The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.

Culture Building Keynote
Capturing The Power Of A Superior Service Culture: Creating A Sustainable Competitive Advantage
Organizations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn't, what your organization should do, and what you must avoid.

Extended Service Programs
Extended workshops and programs can be customized by Ron Kaufman for your group, including service strategy discussions, planning sessions, problem solving seminars and execution-focused, results-generating workshops. Half-day to multiple-day event formats are designed to meet your needs, suit your requirements and achieve your service objectives.

Ron Kaufman - Videos

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